Clearly and effectively exchange information, ideas, facts, and perspectives with persons inside and outside of an organization.

Sample Behaviors

  • Understand the importance of and demonstrate verbal, written, and non-verbal/body language, abilities.
  • Employ active listening, persuasion, and influencing skills.
  • Communicate in a clear and organized manner so that others can effectively understand.
  • Frame communication with respect to diversity of learning styles, varied individual communication abilities, and cultural differences.
  • Ask appropriate questions for specific information from supervisors, specialists, and others.
  • Promptly inform appropriate people when needing guidance with assigned tasks.

Skills Examples

  • Sales abilities
  • Public speaking
  • Presentation mastery
  • Speaking well (clear diction, professional)
  • Writing business correspondence
  • Professional email etiquette
  • Phone etiquette
  • Customer service
  • Active Listening
  • Understanding body language
  • Art of storytelling
  • Identifying communication barriers
  • Understanding your communication style and that of others
  • Elevator speech
  • Effective interviewing
  • Negotiation skills
  • Learning to be an assertive communicator but not a complainer

Action-words that describe this skill

  • Articulate
  • Summarize
  • Observe
  • Clarify
  • Synthesize
  • Negotiate
  • Moderate
  • Translate
  • Collaborate


  • DISC Assessment
  • Speech Communications, COMM 102
  • Intro to Storytelling, COMM 180
  • Rhetorical Composition, COMP 111
  • Foundational Analytical Composition, COMP 211
  • All writing intensive academic courses
  • Participating in student organizations