Missie Mills
Assistant Editor
The 2003 Student Satisfaction Inventory was discussed April 22 at the board of
trustees and advisors academic committee meeting. Two areas consistently rose to
the top: academic quality and advising and student-staff interaction.
“This shows how strong students think our faculty and curriculum are,” said
Academic Dean Mark Matson.
Student affairs, administrative processes and campus and facilities appear
lowest in the list.
Items in the survey are listed in order of satisfaction. Out of the 25 highest
ranked items, academic quality and advising and student-faculty interaction had
nine listings each.
Statements like, “This institution has a good reputation within the community,”
“Nearly all of the faculty are knowledgeable in their field,” and “I find this
course to be academically challenging” are in the top five statements of the
survey.
Students found the first two items to be over .32 points higher than the
Coalition for Christian Colleges and Universities, which helped Matson gauge
student satisfaction.
Items ranked lowest in the survey include statements like “The amount of student
parking space on campus is acceptable,” “There is an adequate selection of food
in the cafeteria,” and “Student disciplinary procedures are fair.”
The survey is ranked on a scale from one to seven and show statistics including
Milligan College importance, satisfaction and performance gap, CCCU importance,
satisfaction and performance gap, and the 2003 mean between the statistics.
According to Matson, the SSI is given every two years.