FAQ'S

 

 

Q.   Why is the Internet slow?

A.    Research shows that the internet is slow is due to students sharing data across the network

       causing our own denial of service.   Be considerate of others, as you share information across the

       network.    The purpose of MCNet is academic, not social.  Also,  some degradation of speed is

       due to content filtering.

 

Q.  Why are some sites blocked that should not be?

A.   With all filtering false positives happen.  Requests to unblock sites will be considered for Academic

       purposes.

 

Q.   Why does my email have a message in it saying my mailbox is full?

A.    All folders within your mailbox are considered in the mailbox size. Photos most of the time are the cause.

 

Q.  Where is the Helpdesk?

 A.  It is located in the lower level of the Student Union Building.

 

Q.   Why is my computer really slow?

A.   Most likely due to spyware.   Please refer to the Computer Support link.

 

Q.   Why can I not log into the Library Databases?

A.   These databases are supplied by an outside source.  Please contact the Library Staff.

 

Q.   I forgot my username and password.

A.    Contact the Helpdesk in person and bring your student ID.  You can also retrieve your network 

       information by clicking on the link at the bottom of www.milligan.ed/it

 

Q.  Will you fix my computer if it breaks?

A.  We have a "hands off" policy regarding students PCs or Macs. We can offer support for the software

     and help your find the answer to solve the issue. If your computer has a hardware issue you will

     need to contact your hardware vendor for repair.