Disability Services

Individuals with disabilities who require assistance should contact the Director of Disability Services.


Heather Jackson
Director of Student Success and Disability Services
PO Box 500
Milligan College, TN 37682

423.794.3088
HJackson@milligan.edu

Notification of Disabilities

It is the responsibility of the student to notify the school of his or her disability and to follow the process for requesting appropriate auxiliary services and academic adjustments.

  1. Entering students requesting auxiliary aids and/or academic adjustments should arrange to meet with the Director of Disability Services (DDS) prior to matriculation at Milligan College.  A current student who discovers the need for accommodations may submit a request at any point during his or her academic career.
  2. In addition to meeting with the DDS, the student must provide documentation of the disability. This documentation must be prepared by a medical doctor, psychologist, or other qualified diagnostician as appropriate.
  3. Complete documentation should include a diagnosis of the current disability, the date of this diagnosis, how the diagnosis was reached, the credentials of the diagnosing professional, how this diagnosis affects a major life activity, and how the disability affects the student's academic performance.
  4. If available, the student should submit other documentation such as an Individualized Educational Program (IEP) or a section 504 plan from high school. Milligan prefers these plans to be dated within the three years prior to submission.

Process of Establishing Accommodations:

  1. Upon receipt of requests for auxiliary aids, the Director of Disability Services (DDS) will procure recommendations from a medical professional, professional counselor or occupational therapist as appropriate.
    1. In all cases, the age of the student, thoroughness of the documentation, and adjustments being requested will assist in determining whether the evidence submitted is sufficient for eligibility.
    2. Students will be notified of their status after appropriate medical professionals associated with the college have reviewed the documentation. If more documentation is required, the student will be informed.
    3. When a student's documentation is lacking or insufficient or is considered outdated, it may be necessary to secure a new evaluation. The student will be notified by the DDS of the need for any updated evaluations. In such cases, the student will receive recommendations for appropriate medical professionals able to provide a new evaluation.
    4. It will be the student's responsibility to secure the needed evaluation by sufficiently trained medical professionals. Only when this step is completed will the college assume responsibility for providing requested academic adjustments.
  1. It is the student's responsibility to make an appointment with the DDS to discuss reasonable adjustments and determine the appropriate faculty and/or staff to receive information of auxiliary aids and/or academic adjustments. Adjustments will not be initiated prior to this meeting (i.e. priority registration, extended time on tests, etc.).

Establishment of Academic Experiences for Students Seeking Accommodations and Determining Essentialness

Essential academic experiences are those learning activities that the College has determined are fundamental for achievement of prescribed learning outcomes in a course or academic program.  Essential academic experiences in all curricula are determined by the College's Academic Committee through regular and systematic review of course and program requirements.  In cases where requested academic accommodations may affect the achievement of essential academic experiences, a review of academic accommodations by the Director of Disability Services (DDS) will consider both the student's disability and possible alternative means of meeting the academic requirements. 
Below is the procedure by which the College will determine the essentialness of specific academic requirements that will be affected by requested academic accommodations.

  1. Upon receipt of a student's request for accommodations, such as auxiliary aids and/or academic adjustments, the DDS will consult with academic advisors in the program field as well as with professionals in medical or occupational areas (either within or outside of the College community).  Such a review will take into account the extent of the student's disability, prior use of auxiliary aids, as well as the nature of the program content and alternative options.
  2. Based on the foregoing documentation and evaluation, the DDS will notify faculty members each semester of specific auxiliary aids and/or academic adjustments that are to be granted.
  3. Students or faculty who wish to appeal the College's decisions regarding the essentialness of specific academic requirements should follow the procedures found in the College Catalog and the Student Handbook.

Appeal and Formal Grievance Procedure for Individuals with Disabilities

Milligan College strives to maintain the highest standards of integrity of upholding the rights of persons with disabilities provided by Section 504 of the Rehabilitation Act of 1973 and the Americans with Disabilities Act of 1990 (amended 2008).  Milligan has adopted internal appeal and grievance procedures to provide for the expeditious and equitable resolution of complaints of discrimination, including but not limited to, the provision of accommodations to students or applicants for admission and complaints by employees who believe they have been subject to discrimination.
The right of a person to a prompt and equitable resolution of the complaint filed hereunder shall not be impaired by the person's pursuit of other remedies such as the filing of a 504/ADA complaint with the responsible federal department or agency.  Use of this grievance procedure is not a prerequisite to the pursuit of other remedies, although it is strongly suggested that this procedure be used first.

Accommodation Appeal Procedure

This appeal process shall apply to situations where a student has followed the established procedures to request auxiliary aids and/or academic adjustments on the basis of a disability, and disagrees with the recommended accommodations or the request has been denied. All other student grievances shall follow the college's Formal Grievance Procedures.

  1. The student should discuss concerns with the Director of Disability Services upon receiving notification or denial of accommodations.
  2. In the event that the DDS is not able to make satisfactory changes to recommended student accommodations, the student will be required to submit a written appeal which will be reviewed by the Dean of Students (Tony Jones: tjones@milligan.edu) and, if necessary, the professional providing the original recommendation.
  3. If the concern is still not resolved, the matter will be brought to the ADA Committee (Dr. Christy Fellers, Associate Professor of Occupational Therapy, McGlothlin-Street Center for Occupational Therapy, Hardin Hall, cmfellers@milligan.edu, 423-461-8653)

Accommodation appeals can be made at any point during the semester; however, students are encouraged to address any concerns regarding their accommodations with the DDS as soon as possible. Any revisions to accommodations will not result in retroactive grade adjustments or the opportunity to resubmit completed tests and/or assignments.

Formal Grievance Procedure

The Formal Grievance Procedure is available for any individual (student or employee) who feels subject to discrimination due to a disability.  The formal grievance procedure is as follows:

  1. The complainant/grievant should obtain a Grievance Form from the Director of Disability Services (DDS).  The complainant/grievant must submit a completed Grievance Form to the Director of Disability Services (DDS).  Should the complaint be against the Director of Disability Services, the form may be submitted to the Chair of the ADA Committee (Dr. Christy Fellers, Associate Professor of Occupational Therapy, McGlothlin-Street Center for Occupational Therapy, Hardin Hall, cmfellers@milligan.edu, 423-461-8653).
  2. A complaint must be submitted within 90 calendar days of the occurrence of the alleged violation.
  3. An investigation conducted by the DDS, or other designee as may be appropriate, shall follow the filing of a complaint.  The investigation shall be informal, but thorough, and it should afford all interested persons and their representatives, if any, an opportunity to submit evidence relevant to the complaint.
  4. A written determination as to the findings of the investigation of the complainant and the description of the resolution, if any, shall be forwarded to the ADA Committee within 45 calendar days of the Complaint's filing, who shall review the information and rule on the case.  A final determination will be released by the Chair of the ADA Committee no more than 15 days after the Committee's receipt of the initial finding.
  5. If the decision of the ADA Committee is unacceptable to the complainant, he/she may request a formal hearing with the ADA Committee within 15 business days of the receipt of the determination of the Committee.  A meeting will include the complainant and, at a separate time, any other party involved for review of the incident.  Within 15 business days of this meeting, the Committee will forward its recommendation to the College vice-president(s) overseeing that portion of College operations to which the complaint relates.  Within 15 business days of the receipt of this recommendation, the appropriate vice-president(s) will make a final ruling on the grievance and will forward that ruling in writing to the complainant.
  6. If the grievance is substantiated and the College is found to be in violation of disability mandates, a copy of the decision letter will be forwarded to the College President.  The President will assemble a committee of appropriate parties to determine options for a fair and expeditious remedy to the violation as well appropriate policy and procedure revisions to prevent a recurrence of the violation.
  7. If the grievance is not substantiated, the complainant may appeal the decision of the ADA Committee to the College President within 15 days of the determination in 5) above.
  8. All decisions of the Office of Student Disability Services stand until such time as the grievance process is completed.

This foregoing formal grievance procedure is applicable to both students and employees.

The DDS shall maintain the files and records relating to the complaints for a period of 3 years.