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Service Excellence (SSI)
Service Excellence assesses the perceived attitude of our staff
toward students, especially front-line staff. This scale pinpoints the areas
of our campus where quality service and personal concern for students are
rated most and least favorably.
Specific items include:
- the campus staff are caring and helpful
- counseling staff care about students as individuals
- the personnel involved in registration are helpful
- I seldom get the "run-around" when seeking information on this campus
- I generally know what's happening on campus
- the staff in the health services area are competent
- channels for expressing student complaints are readily available
- library staff are helpful and approachable
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